High-quality products tailored for wholesalers and distributors worldwide.
Chinee Design Co., Ltd. provides customized visual design services and digital design products for international business clients. Our services include brand identity, packaging, illustration, e-commerce graphics, web and application UI, interactive prototypes, marketing materials, motion graphics, presentation layouts, signage, and related source-file packages. The following terms explain our standard ordering process. Specific requirements, prices, schedules, deliverables, and delivery arrangements are subject to confirmation for each order.
To request a quotation, please provide a clear description of the design service or product required. Depending on the project, useful information may include:
If some specifications are not yet available, our team can review the initial information and identify the details that must be confirmed before quotation or project commencement.
Each quotation is prepared according to the confirmed project scope. Pricing may vary depending on design complexity, quantity, number of pages or screens, illustration detail, animation duration, requested file formats, revision requirements, language versions, source-file needs, and any third-party or physical production services included in the order.
Our quotation will normally define the principal deliverables, project stages, estimated schedule, revision arrangement, payment terms, and delivery method. Additional concepts, major changes in direction, newly added content, extra formats, or services outside the approved scope may require a revised quotation and schedule.
Design template materials and ready-made digital products may follow the specifications shown in their product descriptions. Any requested adaptation, resizing, content replacement, or format conversion must be confirmed separately.
The customer is responsible for supplying accurate, complete, and legally usable project materials. This includes text, trademarks, photographs, product claims, translations, technical specifications, barcodes, regulatory information, and other content provided for inclusion in the design.
The customer should confirm that supplied materials do not infringe third-party copyrights, trademarks, privacy rights, or other legal rights. Chinee Design Co., Ltd. may request replacement materials if submitted content appears unsuitable, incomplete, or technically inadequate for the intended use.
References supplied by the customer are used to understand style and direction. Unless otherwise agreed, they are not instructions to copy another party’s protected work.
An order is considered confirmed after both parties approve the essential project details and the required payment arrangement has been completed. Confirmation may be documented through an accepted quotation, pro forma invoice, purchase order, service agreement, written email approval, or another mutually accepted order record.
Before work begins, the parties should confirm:
Changes requested after order confirmation may affect the price and schedule. We will communicate any necessary adjustment before carrying out additional work.
Available payment methods, currency, payment stages, and bank or transaction charges will be stated in the quotation or invoice. Payment arrangements depend on the order value, project scope, customization level, and commercial agreement.
Work may begin after the agreed initial payment or other payment condition has been met. Final files, editable source files, production-ready artwork, or physical goods may be released only after the corresponding payment obligations have been completed, subject to the confirmed order terms.
Customers are responsible for providing accurate billing information and using the payment reference shown on the invoice. Any taxes, duties, bank fees, or intermediary charges will be handled according to the quotation, applicable regulations, and agreed trade terms.
After order confirmation and receipt of the required materials, our team will develop the project according to the approved brief. The workflow may include initial direction, concept development, layout or interface design, illustration development, motion previews, prototype review, artwork refinement, and final preparation.
Review files may be supplied as images, PDFs, videos, online previews, or interactive links, depending on the project. These files are provided for evaluation and may not be suitable for final commercial use or production.
The customer should consolidate comments and provide clear feedback through the agreed communication channel. Timely approval helps maintain the estimated schedule. Delays in supplying content, feedback, technical data, or approvals may result in a corresponding schedule adjustment.
Revision terms are confirmed for each order. Included revisions generally cover reasonable adjustments within the approved design direction and project scope. A revision is not the same as a new concept or a change to the original brief.
Additional charges and time may apply when the customer requests substantial redesign, a new visual direction, extra pages or screens, additional product variants, rewritten content, new languages, different dimensions, or deliverables not included in the original order. We will request approval before proceeding with chargeable additional work.
Changes requested after final approval may require the project to be reopened and requoted, particularly if final files have already been prepared or production has begun.
The customer must carefully review all proofs before approval. This review should include spelling, names, contact details, dimensions, colors, product descriptions, pricing, barcodes, legal statements, language accuracy, image placement, and technical specifications.
For packaging, labels, brochures, flyers, business cards, greeting cards, signage, exhibition materials, and other print-related work, screen previews may not exactly represent final printed colors or material effects. Print results can vary depending on paper or substrate, ink, finishing, equipment, and production conditions. Physical samples, color proofs, or test outputs can be discussed when required and may involve additional cost and time.
Printing, fabrication, packaging manufacture, or other physical production will only be included when expressly stated in the confirmed order. If the customer uses an independent producer, the customer or producer should verify the supplied artwork against actual production specifications before manufacturing.
Before delivery, we check the final files against the confirmed specifications. Depending on the project, this may include dimensions, resolution, page order, file naming, color mode, export settings, link behavior, basic content placement, and compatibility with the agreed output format.
Production-ready artwork is prepared using the technical information available at the time of approval. If a printer, developer, platform, or manufacturer later provides different specifications, additional adaptation may be required.
Editable source files are supplied only when included in the quotation or product description. Certain working elements, licensed fonts, stock images, plugins, software-specific components, or third-party assets may be subject to separate license terms and may not be transferable.
Most completed design products are delivered digitally through email, secure download, cloud transfer, or another agreed method. File packaging may include organized folders, compressed archives, preview files, export files, and source files where included in the order.
If physical samples, printed materials, packaging products, display items, or other tangible outputs are included, packing will be selected according to the product type, quantity, destination, and transport requirements. Shipping options may include courier, air freight, sea freight, or another mutually agreed method.
Freight charges, insurance, customs duties, import taxes, destination handling fees, and delivery times depend on the order and destination. The applicable responsibilities and shipping arrangement will be confirmed before dispatch. Tracking or shipment information will be provided when available.
Usage rights and ownership terms depend on the type of product and the confirmed agreement. Custom design rights may transfer or be licensed after full payment, subject to any stated limitations and excluding third-party materials, licensed assets, preliminary concepts, and unused proposals.
Template materials, fonts, stock images, illustrations, icons, software components, and other licensed resources may remain subject to their original license conditions. The customer is responsible for obtaining any additional license required for expanded distribution, resale, trademark registration, broadcasting, application embedding, or other uses beyond the confirmed scope.
Unless otherwise agreed in writing, preliminary concepts and unselected design directions remain the property of Chinee Design Co., Ltd. The customer should not publish, reproduce, or commercially use unpaid or unapproved concepts.
If an order is cancelled or placed on hold after work has started, charges will be assessed according to the work completed, resources committed, third-party costs incurred, and the agreed order terms. Customized design work, downloaded digital products, approved production, and services already performed may not be eligible for a full refund.
If the customer does not provide required materials, feedback, or approval for an extended period, the project schedule may be suspended and rescheduled according to team availability. Any restart requirements or additional costs will be communicated before work resumes.
After delivery, customers should download, inspect, and safely store all files. If a delivered file is missing, damaged, or inconsistent with the approved specification, please contact Chinee Design Co., Ltd. promptly and provide the order reference, affected file name, screenshots, and a clear description of the issue.
We will review reported issues and provide an appropriate response based on the confirmed order scope. Corrections for verified delivery or preparation errors will be handled accordingly. New content, preference changes, additional formats, or modifications requested after final approval may be quoted as additional work.
For long-term cooperation, we can also discuss future adaptations, campaign extensions, packaging variants, interface updates, brand system applications, and other related design needs under separate confirmed orders.
Project communication should be conducted through the agreed business contact or order channel so that requirements, approvals, and revisions can be properly recorded. Customers should identify an authorized contact person responsible for consolidating feedback and approving project stages.
By confirming an order with Chinee Design Co., Ltd., the customer acknowledges the approved quotation, project scope, payment arrangement, delivery conditions, and any project-specific terms. If there is a conflict between these general order terms and a signed agreement or confirmed quotation, the project-specific written terms will apply.
Chinee Design Co., Ltd. is a manufacturer and supplier of branding, packaging, illustration, e-commerce, and UI design products. We provide OEM, ODM, and customized creative solutions with practical files prepared for digital, print, retail, and marketing applications.